Troubleshooting the Electronic Registration Software

After you have downloaded and installed the Electronic Registration Software (PRAY) if you have trouble when trying to submit your order, you may receive one of the following messages.  Please follow the instructions below to try to resolve your ordering issue.

Error Message: "Transfer Unsuccessful, please try again."

Because firewalls restrict communication between your computer and the Internet, you might need to adjust settings for some other programs that prefer an open connection. You can make an exception for these programs, so that they can communicate through the Windows Firewall.  You may need to make an exception on your Firewall for the PRAY program to complete a file transfer.  The following instructions are for the Windows Firewall.  If you have other Firewall programs or Anti-Virus programs, you may need to refer to its help instructions to allow file transfers.  If you are trying to submit an order from a network with high security, such as your workplace, you may want to try the program from home instead.  Some networks will not allow users other than administrators to make adjustments to the firewall settings.

 

To add a program to the exceptions list on Windows Firewall: 1. Click Start and then click Control Panel. 2. In the control panel, click Security Center, and then click Windows Firewall in the "Manage Security Settings for:" section. 3. On the Exceptions tab, under Programs and Services, select the check box for the program (PRAY) that you want to allow, and then click OK.

If the program (PRAY) that you want to allow is not listed: 1. Click Add Program. 2. In the Add a Program dialog box, click the program that you want to add, and then click OK. The program will appear, selected, on the Exceptions tab, under Programs and Services. 3. Click OK and try submitting your order again.

If you still receive this error message, you may need to completely turn OFF your firewall and any other anti-virus programs temporarily.  Try submitting your order again.  Don't forget to turn anything back ON that you turned OFF to submit your order.

Error Message: "Connection cannot be established."

1. If you receive this message you may not have an active internet connection.  Try opening a browser window and making sure you can browse the Internet and try submitting your order again.

 

2. This message may also appear as a result of an old version of our software download.  You may need to visit our website at www.praypub.org and download the latest version of the software and start your order over.

 

3. If you still receive this message, there may be an error with the server on our end.  Please try submitting your order again later.

 

Error Message: "Missing Entries"

Every field must be complete before you can submit your order. Clicking Submit Order will alert you to any incomplete fields. A MISSING ENTRIES list will appear if you have left any fields blank. Clicking on an item in this list will take you to the blank field. The blank fields will appear in red. You will not be able to submit your order until all the fields have been filled in.  It is possible that you may have an extra entry in your youth participant list.  Check to see that there are no blank spaces in your list of kids and if there are, click on the blank line in the list of names and click the Delete button. 

 

Error Message: "This order has already been submitted to the P.R.A.Y. office."

You will receive this message if you have previously used the software to place an order and did not click the "Start New Order" button before placing a new order.  The "Start New Order" button will clear all old order data and allow you to use the program again.  If you simply change entries from the first order to the new order information, you will not be able to submit the new order.  You must clear all old order information first by clicking the "Start New Order" button each time you want to place an order.

 

Message: "Transfer Completed: Your order has been sent the P.R.A.Y. office for review." 

Your order has been sent to the P.R.A.Y. office for review.  If there are any discrepancies with your order, we will hold it until you have been contacted. Please provide daytime contact information in case we have any questions on your order.

 

Approved orders received by 12pm CST will be processed and shipped the same business day. You will receive a confirmation email at the close of the business day.